Here are some of the highlights from April 2024 as told by the Sales Team . . .
Eric Hayston: Shoutout to Kevin McLaughlin at Darlington Fabrics
I spoke to Earl Juday at Darlington Fabrics, and he called me to tell me how professional and thorough Kevin was while onsite for the steam trap survey. The last time we were able to do a STS at Darlington was 5 years ago, and the tech at that time left them with such a bad image of APM it has taken me 5 years to get us back in the door. I cannot express how happy I am to get that phone call from a customer. I had real doubts we would ever get back again. Thanks Kevin!
#Pride
Sean Keleher: Shoutout to Sam Grace
Huge shoutout to Sam for turning around the Maine Medical Center quotes quickly. He had a lot of back and forth with the customer and with Thermaxx. Sam was very professional, quick, efficient and worked well and helped me. He did an awesome job!
#Pride #Empathy #IntellectualCuriosity
Evan Pfenninger: Shoutout to Ryan Jackson, Stephen McManus, Michelle Rice, and Jack Gardner
At Brookhaven National Labs, there were a few issues getting started, but Ryan and Steve did an amazing job onsite and the customer is very happy. Also wanted to thank Michelle and Jack for moving the schedule around to support the customer better.
#Pride #Empathy
Eric Hayston: Shoutout to Hunter Graves
I would like to give a shoutout to Hunter for the survey he did at Tobey Hospital. This is a hospital that we have surveyed numerous times in the past, but Hunter identified a confined space area that we have never been in previously. After discussing it with the facility manager we decided the best course of action was to come back with IS&R and find out what was in this area.
Hunter not only found 3 traps that previously have never been identified by us, but also found a busted sewer line that was leaking in the area. Hunter immediately let the hospital staff know about the sewer line and thanks to his exploring we might have found a long-standing water hammer issue at the hospital. This is a great example of even if we have been at a location previously, we might not have captured everything.
#Pride #IntellectualCuriosity
All: Shoutout to Eric Honan
Honan has been awesome recently, helping with Maine Medical and getting hit with a lot of utility questions. He has been really responsive and helpful, and is overall doing a great job, and it is greatly appreciated!
#Pride #Empathy