This public bid project was awarded to APM in September 2020. We received limited details as to the site layout and trap counts due to COVID-19. The bid documentation & submittal requirements were confusing and time-consuming. On top of this, the local utility company set a deadline of 12/4/2020 for completion. The work required surveying 536 traps, and performing repairs on 238 traps before today. Due to a delay from the County of Bergen in signing the contract, we did not begin surveying until October 14th.
The primary POC here just called me and stated that “APM was one of the very best contractors that he has ever worked with”.
Sid: The customer was pleased with your communication throughout the process. He never felt out of the loop and received everything in a timely, organized manner.
Jason: The customer said your work was stellar. He was impressed with your knowledge, work ethic, and overall ability to help them meet the utility deadline.
Diane: What happens behind the scenes when developing a bid often goes unnoticed. Your time and effort in helping pull this bid together were critical to APM being able to submit on time.
The customer said that it’s a rarity nowadays to have such a positive experience with a contractor, especially when a number of obstacles need to be overcome in such a short period of time. He will be recommending us to the County of Bergen to utilize APM for ongoing maintenance at this site, but he is also involved in projects across Bergen County, NJ where he will utilize APM.
We have a large insulation project pending with New Bridge Medical Center, and our POC said he will be pushing upper management to utilize APM for that project. Sid will work to see if we can establish an ongoing maintenance contract with this location ( allowing us to avoid going to bid again).
I would like to thank Jason, Sid, Diane, and others on our team that contributed to the success of this project!
Always great to hear positive feedback from our customers.
Awesome job to the team that worked on this project! Such a great success story!
Congratulations on completing such a complicated project. I would also like to acknowledge and thank the Accounting Team – Wendy, Susan and Kaeleigh for navigating the large amount of paperwork required for payroll and billing that goes along with this type of project. They all worked very hard to ensure the customer received the required information so that the payment process goes smoothly for all.